Direct answer: We match the delivered package to the quote, count every sealed item, verify the exact model and identifier, confirm expiration dates, inspect factory seals and packaging, review labels and restrictions, then approve the amount or explain any adjustment before payment.
The seven inspection stages
- Delivery intake: record carrier status and package arrival.
- Shipment condition: photograph obvious crushing, moisture, tears, or tampering.
- Quantity match: compare received sealed boxes with the submitted quantity.
- Product match: verify model, REF/NDC, pack count, and package type.
- Date review: confirm expiration and pricing tier.
- Condition and label review: inspect seals, writing, stickers, and distribution restrictions.
- Final disposition: approve, adjust, or reject with an explanation.
What counts as a matching product?
The brand name alone is not enough. The product must match the quoted model, REF or NDC, pack count, expiration group, and package variant. For example, Libre 3 and Libre 3 Plus are not interchangeable; OmniPod 5 and DASH are separate systems.
Factory-seal inspection
We check shrink wrap, adhesive seals, tamper evidence, flaps, and any manufacturer closure. A box can look clean while still having a broken or reattached seal. Opened, resealed, or altered packages are not treated as factory sealed.
Condition grading
| Condition | Examples | Likely outcome |
|---|---|---|
| Clean | Minor shelf wear, readable labels, intact corners | Usually no condition adjustment |
| Adjustable | Moderate dents, label residue, creasing that does not affect seals | Possible reduced amount |
| Ineligible | Opened seal, water damage, crushed contents, altered dates, missing identifiers | Rejected |
Label and restriction review
We look for sample, NFR, institutional, hospital, government-program, Medicare/Medicaid, or other restrictive wording. Personal prescription labels are not automatically disqualifying, but they must not cover the product identity, expiration, or distribution status.
Why a quote may be adjusted
- Different model or identifier received
- Shorter expiration than submitted
- Fewer sealed boxes than listed
- Unreported damage or labels
- Different retail, DME, NFR, or package variant
- Broken factory seal
What happens if there is an adjustment?
We explain what changed and provide the revised amount before payment. Supporting photos or identifier details may be shared when helpful. You should review the revised amount rather than assuming the original estimate is guaranteed.
How sellers can make inspection faster
- Use one line item per model and expiration group.
- Photograph the identifier and date panels clearly.
- Disclose all damage and labels before shipping.
- Pack boxes so they cannot move inside the carton.
- Do not include loose, expired, or unquoted items.
Payment timing
Approved payments are sent the same day after inspection. Carrier delivery time and inspection completion are separate events; a package marked delivered may still be in the intake queue before inspection is finished.
Prepare for a clean inspection
Review the accepted-supplies and packing guides before requesting your estimate.
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