Changed insurance? Here's what to do with leftover diabetic supplies

Insurance changes — whether from a new job, an open enrollment switch, or a Medicare formulary update — are the single most common reason people contact us. Your new plan covers FreeStyle Libre 3 but you have a cabinet full of sealed G7 sensors. Or your new employer plan requires OmniPod but you just stocked up on DASH pods. Here's exactly what to do.

Why this happens so often

Health insurance formularies — the list of covered drugs and devices — change every year. A CGM that was your plan's preferred brand in 2024 might be non-preferred in 2025, making the monthly cost jump from $30 to $200+. Most people make the rational decision to switch brands, which leaves sealed boxes of the old system behind.

The timing compounds the problem. If you ordered a 90-day supply in November and your new insurance started January 1, you might have two months of the old brand sitting unopened when you can no longer use it.

The most common switch scenarios

• Dexcom G6 → G7 (or vice versa) — not interchangeable; sensors and apps are specific to each system
• FreeStyle Libre 2 → Libre 3 — different readers; sensors from one don't work with the other's app
• OmniPod DASH → OmniPod 5 — different controllers; pods are not interchangeable
• Any CGM → different brand — Dexcom to Libre, Libre to Dexcom, etc.
• Test strip brand changes — formulary requires Contour Next instead of OneTouch, or Accu-Chek instead of FreeStyle Lite

Can you sell supplies purchased through insurance?

Yes — with one exception. Supplies purchased through private insurance (employer plans, ACA Marketplace plans, TRICARE) are your personal property and can be legally sold. The only restriction applies to supplies purchased through Medicare or Medicaid, which carry "Not for Resale" labeling and cannot be resold by federal law.

If your old insurance was a private employer plan or an ACA Marketplace plan, you're clear to sell your leftover supplies.

Act before the expiration window closes

The most time-sensitive piece of this: expiration dates keep running. Supplies with 12 months remaining are worth significantly more than supplies with 4 months remaining. And once you drop below 3 months, most buyers can't accept them at all.

If your insurance changed in January and your leftover G6 sensors expire in September, you have a limited window to act at full value. Don't let the deadline creep up.

How the process works

1. Check boxes for Medicare/Medicaid labeling — those can't be sold
2. Note expiration dates on each item type
3. Submit a quote request with brand, quantity, and expiration dates
4. Receive a same-day offer from us
5. Accept and receive your free prepaid USPS label
6. Pack and ship — paid same day we receive