Direct answer: Estimated offers are based on the exact product variant, REF or NDC, remaining shelf life, package type, box condition, quantity, current resale demand, and expected processing costs. The estimate becomes final only after the package is received and inspected.
The seven main pricing factors
| Factor | Why it matters | Common effect |
|---|---|---|
| Exact model | Products that look similar may serve different systems or wear periods. | Different base price |
| REF or NDC | Identifies package variant, distribution channel, quantity, and compatibility. | Can move an item into a different tier |
| Expiration | More remaining shelf life gives the product more time to be handled and redistributed. | Longer dating usually earns more |
| Packaging label | Retail, DME, NFR, sample, institutional, and payer labels are not interchangeable. | May reduce value or make an item ineligible |
| Condition | Crushing, tears, water damage, stains, writing, and broken seals affect usability and resale. | Adjustment or rejection after inspection |
| Market demand | Buyback values change as product availability, utilization, and downstream demand change. | Prices can rise or fall over time |
| Processing cost | Shipping, inspection, payment, fraud prevention, and handling are built into the offer. | Affects the margin between market value and seller payout |
Step 1: Match the exact product
The process begins with a precise product match. “Dexcom G7,” “Libre,” or “OmniPod” is not enough because each category contains multiple variants. A correct match uses the full product name and the REF or NDC printed on the package.
Use the REF and NDC identification guide if you are unsure where to find the number.
Step 2: Apply the expiration tier
Pricing is usually tiered by remaining shelf life. A box with twelve months remaining is more flexible to process than the same box with three months remaining. Exact cutoffs can vary by product, but the quote form applies the expiration date you select to the matching tier.
Products that are already expired are not accepted. Near-dated products may be declined even when the model is normally eligible.
Step 3: Review package type and labels
Retail, DME, mail-order, NFR, sample, professional-use, institutional-use, and payer-labeled products can have different restrictions and downstream demand. The identifier and label wording are therefore part of the pricing decision—not decorative details.
Step 4: Estimate condition before shipping
The online estimate assumes the item matches the selected condition. Minor shelf wear is different from a crushed corner, torn box, water exposure, writing over a barcode, or a broken factory seal. Sellers should disclose damage in advance so the estimate is realistic.
Step 5: Inspect the received package
After delivery, we compare the shipment with the quote request. We verify quantity, model, REF/NDC, expiration, label type, factory seal, and physical condition. Our inspection standards page explains each checkpoint.
Why the final payment may differ
- The submitted model or REF/NDC does not match the package.
- The expiration date is shorter than reported.
- The package is NFR, sample, DME, institutional, or otherwise differently labeled.
- The box was damaged before shipment or during transit.
- The quantity differs from the quote request.
- A manufacturer recall or sudden market change affects eligibility.
If an adjustment is needed, the seller should receive the revised amount before the transaction is completed. Do not ship until you have received and accepted the shipping instructions associated with your request.
How often prices change
Prices are reviewed as market conditions and downstream demand change. A price shown today is not a permanent promise for future shipments. The quote date, product details, and inspection results control the applicable offer.
Why the offer is lower than retail price
Retail pharmacy prices are not the same as secondary-market value. Retail prices can include manufacturer contracts, insurance reimbursements, pharmacy overhead, and other costs that do not transfer to a previously distributed product. A buyback company must also account for free shipping, inspection labor, payment processing, fraud risk, rejected products, and resale uncertainty.
How to get the most accurate estimate
- Use the exact REF or NDC.
- Enter the expiration date from the box.
- Report whether the item is retail, DME, NFR, sample, or otherwise labeled.
- Describe all damage and keep barcodes visible.
- Submit separate lines for different models or expiration dates.
Get a product-specific estimate
Use the quote form to match your model, expiration tier, and quantity.
Calculate My Estimate →